Job Opportunity: Entry Level IT technician – Will Train |

ENTRY LEVEL IT TECHNICIAN- Will Train- $15-$20/hr

• Do you consider yourself a tech-savvy computer geek?
• Does technology fire you up?
• Do you love solving problems?
•  Would you like to kickstart your career by working with the “#1 Rated IT Team in Update NY?”

Groff Networks is currently looking for our next tech-savvy rock star to join our team as a Level 1 Service Technician
Who We Are:

• “Best Places to Work” award recipient
• #29 on the 2020 Albany Biz Review Fastest Growing Companies list
• Client Ratings: 4.7 out 5.0!
• Google Reviews: 5 Stars
• Our CEO is AXA’s 2020 Executive of the Year winner

We’re looking for those who love working in tightknit teams, who have a zeal for taking down problems, and enjoy freeing users from technology chains. You’ll love working here if you:

• Start your day with a cup of coffee and an OVERFLOWING Servant’s Heart to help your teammates and your end-users. (If you don’t like people, please join one of our competitors!)
• Have an ALMOST ANNOYING ZEST for Continuous Improvement for yourself, for your team, and for your customers— status-quo-ers just won’t cut it here.
• You love protecting your users by TRULY SOLVING PROBLEMS once and for all.
• You have the humility and strength to say “I don’t know” and ask for help from your team when needed.

We want your resume! Here’s ours: one of the fastest growing companies in Albany/Troy area, a Best Places to Work recipient, currently #39 in ChannelPro index for MSPs—we’re getting the IT job done and we’re always looking for great teammates to join in!
Job Description
Serve as a dispatchable technician for onsite troubleshooting alongside more senior remote technicians, as well as assist the PC Deployment Specialist with PC set ups and configurations.
Report to: PC Deployment Specialist and Service Desk Coordinator
Tasks/Responsibilities

1. Uphold and exemplify Groff NetWorks’ Core Values
2. Drive to clients’ onsite locations with laptop and/or other devices needed for troubleshooting
3. Communicate clearly and professionally with clients
4. Setup troubleshooting equipment discreetly, be able to work as a team with more senior remote technicians to identify the issue(s) and follow step-by-step instructions provided by our remote technicians
5. Follow all time-tracking and ticket notes required by our Service Desk operations and use tools such as RMM, PSA, and standard troubleshooting techniques.

Requirements:

• Understanding of PC hardware and software,
• Basic knowledge of Server Hardware
• Basic knowledge of networking such as DHCP, DNS, and IP traffic constructs such as subnets and vLANs.
• Valid driver’s license
• Reliable transportation
• Available for fulltime employment

Qualified applicants only are encouraged to send your resume to: resumes@groffnetworks.com
Technical Account Managers are also being hired- If your professional experience includes: supporting/troubleshooting Microsoft PCs and Servers, Firewalls and Routers configurations, despising printers as much as we do, and you have the communication skills to explain to a struggling user the difference between DHCP and DNS without making them feel small or foolish, then please reach out to us with your CV/resume and best contact info to resumes@groffnetworks.com.